Good to know
Good to know
Location
It has been drawn to our attention that the location of our hotel in Belgium is incorrectly indicated by many navigation systems as being approximately 300 metres too early. Follow Paalsteenlaan right to the end where you will find La Butte aux Bois situated near the gateway to Hoge Kempen National Park.
Checking in and out
Your room at our hotel in Belgium will be available from 3pm on the day of your arrival until 11am on the day of your departure.
Non-smoking policy
We would like to inform you that guests are not permitted to smoke in our hotel in Belgium. Any guests found smoking in our hotel rooms will be charged €200 for cleaning.
Extras
If you would like to upgrade your room or order flowers or Champagne, please contact our reception. We will be happy to make your stay at our hotel in Belgium as enjoyable as possible.
Cancellation conditions
The following applies for individual hotel booking cancellations:
- from 21 days to 48 hours before the arrival date 0% of the total RW
- Less than 48 hours before the arrival date 100% of the total RW
* with the exception of Christmas, Sylvester and Tefaf
Spa
Shiseido Institute
The price of your hotel room includes access to the Spa and the Gym. You can also book luxurious spa treatments and exclusive dermatological consultations with Dr. Yolande Bullens-Goessens.
Spa
Hotel guests are welcome to use the Spa between 7am and 10pm each day. Young hotel guests aged 15 and under are welcome between 7am and 10am and between 5pm and 10pm if accompanied by an adult.
Gym
Hotel guests are welcome to use Lthe Gym between 7am and 10pm. Young hotel guests aged 14 to 17 are also welcome if accompanied by an adult.
Gastronomy
Our restaurants can get quite busy, to make sure you get the table you want please book before you arrive.
Restaurant Ralf Berendsen
Restaurant Ralf Berendsen overlooks the surrounding parks and lakes. The restaurant is a member of the Alliance Gastronomique and has been awarded two Michelin stars and a score of 17,5 out of 20 (Gault&Millau).
Open for lunch between 12pm and 1pm on Wednesday, Thursday and Friday (from 13.08.22)
Open for dinner between 6.30pm and 7.00pm from Wednesday to Saturday
‘nduja
Open daily for lunch (12pm to 3pm) and dinner (6pm to 8.30pm).
Meals on our terrace
Lunch and/or dinner can be enjoyed outside on our beautiful restaurant terraces – weather dependent.