Good to know

Location

It has been drawn to our attention that the location of our hotel in Belgium is incorrectly indicated by many navigation systems as being approximately 300 metres too early. Follow Paalsteenlaan right to the end where you will find Domaine La Butte aux Bois situated near the gateway to Hoge Kempen National Park.

Checking in and out

Your room at our hotel in Belgium will be available from 3pm on the day of your arrival until 11am on the day of your departure. If you would like an early check in or late check out, this can be requested subject to availability for a surcharge of €50. Please send a request by e-mail toinfo@labutteauxbois.be

Non-smoking policy

We would like to inform you that guests are not permitted to smoke in our hotel in Belgium. Any guests found smoking in our hotel rooms will be charged €75 for cleaning.

Dogs

As of April 1st 2018 our ‘dog policy’ has changed: Dogs are NOT permitted in our hotel. There are two exceptions:

• In Le Bistrot and its terraces between 11am and 6pm
• As a ‘guest’ of a private function (outside hotel rooms and restaurants)

Extras

If you would like to upgrade your room or order flowers or Champagne, please contact our reception. We will be happy to make your stay at our hotel in Belgium as enjoyable as possible.

Cancellations

The following applies for individual hotel booking cancellations:

• Cancellations more than 1 month prior to the arrival date are not subject to a cancellation fee.
• Cancellations more than 14 days prior to the arrival date are subject to a cancellation fee of 15% of the total booking price.
• Cancellations more than 7 days prior to the arrival date are subject to a cancellation fee of 35% of the total booking price.
• Cancellations more than 3 days prior to the arrival date are subject to a cancellation fee of 60% of the total booking price.
• Cancellations more than 24 hours prior to the arrival date are subject to a cancellation fee of 85% of the total booking price.
• Cancellations 24 hours or less prior to the arrival date are subject to a cancellation fee of 100% of the total booking price.

Spa

Spa Retreat La Forêt

The price of your hotel room includes access to Le Spa and Le Gym. You can also book luxurious spa treatments and exclusive dermatological consultations with Dr. Yolande Bullens-Goessens.

Le Spa

Hotel guests are welcome to use Le Spa between 7am and 10pm each day. Young hotel guests aged 15 and under are welcome between 7am and 10am and between 5pm and 10pm if accompanied by an adult.

Le Gym

Hotel guests are welcome to use Le Gym between 7am and 10pm. Young hotel guests aged 14 to 17 are also welcome if accompanied by an adult.

Gastronomy

Our restaurants can get quite busy, to make sure you get the table you want please book before you arrive.

Restaurant La Source

Restaurant La Source overlooks the surrounding parks and lakes. The restaurant is a member of the Alliance Gastronomique and has been awarded two Michelin stars and a score of 17 out of 20 (Gault&Millau).

Open for lunch between 12pm and 2pm from Wednesday to Friday

Open for dinner between 6.30pm and 9.30pm from Tuesday to Saturday

Le Bistrot

Le Bistrot is situated around the cosy fireplace of what used to be the inner yard. Le Bistrot serves typical Belgian and French dishes based on the finest regional and seasonal ingredients.

Open daily for lunch (12pm to 5pm) and dinner (6pm to 9.30pm).

Meals on our terrace

Lunch and/or dinner can be enjoyed outside on our beautiful restaurant terraces – weather dependent.