Good to know

GOOD TO KNOW

HOTEL ACCESSIBILITY
It has been drawn to our attention that the location of our hotel is incorrectly indicated by many navigation systems as being approximately 300 metres too early. Follow Paalsteenlaan right to the end where you will find Domaine La Butte aux Bois situated near the gateway to Hoge Kempen National Park.

 

CHECKING IN AND OUT
Your room will be available from 3:00 PM on the day of your arrival until 11:00 AM on the day of your departure. If you would like an early check in or late check out, this can be requested subject to availability and to a surcharge of €50. Please make your request known by e-mail to info@labutteauxbois.be

 

GENERAL INFORMATION
NON-SMOKING POLICY
We would like to inform you that guests are not permitted to smoke in our hotel. Any guests found smoking in our hotel rooms will be charged €75 for cleaning.

 

LE SPA
Hotel guests are welcome to use Le Spa between 7:00 AM and 10:00 PM each day. Young hotel guests aged 15 and under are welcome between 7:00 AM and 10:00 AM and between 5:00 PM and 10:00 PM if accompanied by an adult.

 

LE GYM
Hotel guests are welcome to use Le Gym between 7:00 AM and 10:00 PM. Young hotel guests aged 14 to 17 are welcome if accompanied by an adult.

 

DOGS
Your dog is welcome to stay in your hotel room and is also allowed in Le Bistrot and on the restaurant terraces between 11:00 AM and 6:00 PM. The supplement is € 30,- per dog, per night.

 

YOUR RESTAURANT RESERVATION

Our restaurants can get quite busy. To make sure of getting the table you want, we advise you to book early before you arrive!

Restaurant La Source

Restaurant La Source overlooks the surrounding parks and lakes. The restaurant is a member of the Alliance Gastronomique and has been awarded one Michelin star and a score of 17 out of 20 (Gault&Millau)

Opened for lunch between 12:00 PM and 2:00 PM from Tuesday to Friday
Opened for dinner between 6:30 PM and 9:30 PM from Tuesday to Saturday

In 2017:
Sunday 15 October until Monday 23 October
Sunday 31 December until Monday 8 January 2018

In 2018:
Sunday 18 February until Monday 26 February
Sunday 1 April until Tuesday 10 April
Sunday 8 July until Tuesday 24 July
Sunday 14 October until Monday 22 October
Monday 31 December 2018 until Monday 7 January 2019

Le Bistrot
Le Bistrot is situated around the cosy fireplace of what used to be the inner yard. Le Bistrot serves typical Belgian and French dishes based on the finest ingredients of the season and region.

Open daily for lunch (12:00 PM to 5:00 PM) and dinner (6:00 PM to 9:30 PM). We will publish specific – occasional – dates of closure due to public holidays or events on our website.

 

MEALS ON OUR TERRACES

When the weather stays warm, we can serve your lunch and/or dinner outside on our terraces. The decision to serve meals outside is based on the weather forecast for a particular day.

 

MAKE THE MOST OF YOUR STAY

If you would like to upgrade your room or order flowers or Champagne, please contact our reception. We will be happy to make your stay as enjoyable as possible.

 

SPA RETREAT LA FORÊT

The price of your hotel room includes access to Le Spa (swimming pool, panoramic sauna, hammam, infrared duo seats, ‘experience showers’, outdoor whirlpool bath, and indoor & outdoor relaxation areas).

At Le Gym, you can make free use of our exclusive TechoGym ARTIS equipment between 7:00 AM and 10:00 PM each day. Personal Coach training is available on request (optional). You can take part in group lessons that are published (including yoga, mountain biking, Nordic walking, and boxing) for a fee.

You can also book treatments at our exclusive Spa Retreat La Forêt:

– Facial treatments (choose from ‘La Forêt by Dr. Bullens’ or Shiseido products)

– Massages

– Signature facials and treatments using ‘La Forêt by Dr. Bullens’ products

– Skin rejuvenation and improvement with JetPeel

– Universal Contour Wrap

– SpaJet HydroFusion & SpaWave

– Manicure, pedicure, make-up, laser hair removal, waxing, and hair styling

– Dermatological consultations by Dr Yolande Bullens

– Dermo-cosmetics (Botox, fillers, chemical peelings)

A booking also gives you access to our exclusive La Forêt Lounge & Terrace 

->Our Spa brochure<- http://labutteauxbois.com/spa_menu_nl/files/assets/basic-html/page-1.html#

Book early to guarantee the availability of the treatment by our specialists and the schedule you want!

Our Spa reception (spa@labutteauxbois.be | +32 (0)89 739772) will be happy to advise you.

 

BOOKING CONDITIONS

When a reservation for hotel accommodation only – either with or without breakfast – is made for one or more individuals, cancellation of the reservation is subject to the following:

  1. If the booking is cancelled more than one month before the arrival date, the customer is not required to pay any amount to La Butte aux Bois N.V.
  2. If the booking is cancelled more than 14 days before the arrival date, the customer is required to pay 15% of the reservation value to La Butte aux Bois N.V.
  3. If the booking is cancelled more than 7 days before the arrival date, the customer is required to pay 35% of the reservation value to La Butte aux Bois N.V.
  4. If the booking is cancelled more than 3 days before the arrival date, the customer is required to pay 60% of the reservation value to La Butte aux Bois N.V.
  5. If the booking is cancelled more than 24 hours before the arrival date, the customer is required to pay 85% of the reservation value to La Butte aux Bois N.V.
  6. If the booking is cancelled less than 24 hours before the arrival date, the customer is required to pay 100% of the reservation value to La Butte aux Bois N.V.